Terms Conditions and Policies LAE v1.0

Website Terms Conditions and Policies

Cookie Consent (notification on home page)

There is a notice on our Home Page which describes how we use cookies and which also provides a link to our website Terms and Conditions, Privacy Policy and Cookies Policy. If you continue to use this website after this notification has been displayed, your continued use of the ipswichdigs website shall be deemed consent and agreement to our use of cookies for the purposes described in our website Cookie Policy, to our website Privacy Policy terms and to our website Terms and Conditions. See below.

Cookie Policy

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes, and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

Cookies are also used to enable you to interact with your social websites through ipswichdigs.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the ipswichdigs website.

Privacy Policy

Our website address is: www.ipswichdigs.co.uk

What information we collect about you:

When you make a booking with ipswichdigs we collect your name, address, email address, telephone number. Additionally if you choose to supply it to enable Self Check In; a digital copy of one form of ID. We do not collect payment card details to complete your booking as this is processed by our payment gateway providers who use your address to help verify your payment.

How we use the information we hold on you:

We will use your email address to send you the confirmation of your payment and your booking details. This will be your initial invoice and detail the payment of all accommodation costs plus fees and the £100 Refundable Damage Deposit. This invoice is for information only.

After your stay you will be emailed your final invoice which will show; either that your £100 Damage Deposit had been refunded in full or will show any deductions for any unreasonable damages that I would reluctantly on occasions have to make. You should keep this final invoice for your financial records.

We will use your telephone number only if we need to check something about your booking, or in an emergency where we have not been able to contact you via email.

We will need to see one form of ID either as a digital copy submitted through our website or an original on arrival. We use this ID to confirm your identity after which you are permitted to Check-In. Acceptable forms of ID is detailed on the ipswichdigs website.

We may also use your contact information in line with our Marketing Policy below.

How is your data stored or finally deleted:

All personal data we collect to process your booking, your contact information which we may use for future communications and data we are obliged to collect by law is kept on our own Customer Database which is controlled by strict access protocols.

We are by law required to keep this for a minimum of one year.

For the purposes of Marketing, customer contact information and records relating to previous bookings shall be held for the duration while ipswichdigs remains in business.

At any point where ipswichdigs ceases to trade all digital records will be deleted. Additionally any hard drives owned by ipswichdigs that held customer personal data will be wiped in line with prevailing acceptable digital data permanent removal technologies.

All payment data you supply as part of the booking process is stored securely on the servers of our third party payment gateways, PayPal and Stripe. In house we use the iZettle card payment terminal. These are globally recognised brands with industry leading digital security and integrity systems in place. These companies have high degrees of compliance to global data security laws, they are highly regulated and inspected according to those laws, with results confirmed by stringent internal and external compliance auditing. Your personal and financial information is safe in their hands.

Marketing:

We would like to keep in touch with you to send information about ipswichdigs, updates to our services/facilities and any special offers we may be promoting. Therefore occasional emails/news letters may be sent to those people on our customer database. These will be short and to the point.

Neither ipswichdigs or our digital service/payment providers will share your information with any third party unless there is a legal reason for doing so.

Our Guest Book:

We are required by The Immigration (Hotel Records) Order 1972 to collect the following information on all our guests.

We require only the Name and Nationality of British, Irish and Commonwealth guests.

From everyone else we require their Name, Nationality, Passport Number or National Identity Number and if known their Next Destination.

We ask you to provide this information on our Guest Book while making your booking otherwise we use a registration form during your stay with us at ipswichdigs to collect this information.

If paper forms are used, your details will be entered in to our Guest Book database with the paper record immediately shredded post data entry.

Your Guest Book information is required to be available to the Police, should they ask to see them, for a minimum period of twelve months from the end of your stay.

If supplied online a digital copy of your will be stored and deleted alongside the information you supplied when you completed our Guest Book.

ipswichdigs is required by Law to hold Guest Registration Data for a minimum of twelve months. This policy specifies an annual purge of this data at the start of each year. Anything that is over twelve months old will be deleted, anything that is twelve months old or less will be deleted at the start of the following year.

Access to your information:

You have a right to request a copy of the information we hold about you. If you would like a copy of this information please email lee@ipswichdigs.co.uk with your request. You will need to provide reasonable and sufficient evidence of who you are before any data is handed over.

Terms and Conditions of our Website

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy governing ipswichdigs’ relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

The term ‘ipswichdigs’ or ‘us’ or ‘we’ refers to the owner of the website whose mailing address is: Mr. L. Ersin, 61 Bridge Street, Kington, HR5 3DJ. The term ‘you’ refers to the user or viewer of our website.

The use of this website is subject to the following fair, reasonable and legal terms of use:

Access and changes to our site:

Access to our site is made available free of charge and access to our site is permitted on a temporary basis. We reserve the right to suspend, withdraw or amend the service we provide and/or the content of our website without notice. We will not be liable to you should our site be unavailable at any time for any period.

You are responsible for making all arrangements necessary for you to have access to our site.

You are also responsible for ensuring that all persons who access our site through your internet connection and/or on your behalf, are aware of these terms of use and other applicable terms and conditions and that they comply with them.

Please note that we may change the content of our site from time to time and that any of our content may be out of date at any given time and we are under no obligation to update it. We do not guarantee that our site will be free from errors or omissions.

Suspension and termination:

We will determine, in our absolute discretion, whether there has been a breach of fair, reasonable, acceptable or legal use through your use of our site. Where a breach of the aforementioned acceptable forms of use has occurred, we may immediately take any of the following actions:

Temporary or permanent withdrawal of your right to use the website, blocking of your IP address.

Where we suspect fraud or any other illegal activity we will disclose such information to law enforcement authorities as we reasonably feel is necessary to do so.

Intellectual property rights:

This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance, graphics, video and literal content. The material is protected by copyright law and all such rights are reserved.

You may use our site for your personal use or to share our site with your Colleagues, you may print off a copy and may download extracts of pages and you may share links to our site, thank you.

You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

Our status (and that of any identified contributors) as the authors of content on our site must always be acknowledged.

You must not use any part of the content on our site for commercial purposes without obtaining a licence to do so from us or our licensors.

If you breach any of these terms of use, your right to access/use our site will cease immediately. Dependant on the type of breach or whether you continued in the breach despite having legal notice to cease. You may be exposed to a possible claim for damages for breach of intellectual property. We reserve all rights in this regard.

Linking:

You may link to our home page, provide this is done in a fair and legal way and does not in any way damage our reputation. You can only establish a link from a website/account that is owned by you.

Our site must not be framed on any other site.

We reserve the right to withdraw linking permission without notice.

Our website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

Viruses, hacking and other offences:

We do not guarantee that our website will be secure or free from bugs or viruses. It is your responsibility to ensure you have up to date and effective anti-virus and anti-malware software on your phone, tablet, computer, server, network infrastructure or any other device through which your transact with us.

If you believe any device through which you transact with us has been infected by any malicious software, you must notify us immediately by contacting us via the telephone or email. Please refer to our Contact Page for more details.

You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site.

You must not attack our site via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990.

We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them.

Applicable law:

These terms of use, its subject matter and its formation, are governed by English law. You and we both agree to that the courts of England and Wales will have exclusive jurisdiction in relation to any claim or dispute.

Variations:

These terms may be amended or revised at any time. You are expected to check this page from time to time to note changes, as they are binding to you.

Published 01 June 2021

Updated 10 December 2021

Next Review 01 January 2023